Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nikita.windwaai@ghotmail.com Please note that returns will need to be sent to the following address: Please contact us at nikita.windwaai@hotmail.com to initiate a return. As our products are made to order, returns are handled on a case-by-case basis."

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nikita.windwaai@hotmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

How to exercise your right: Submit a return request through your order confirmation email or account portal, or contact us at [your email address]. You must notify us before the 14-day withdrawal period expires.

Returning your order: Once you've notified us, you have a further 14 days to return the goods. Return shipping costs are [at your expense / covered by us — choose one].

Your refund: We will process your refund within 14 days of receiving the returned items. Refunds will be issued to your original payment method.

Exceptions: The right of withdrawal does not apply to custom-made or personalised items (such as print-on-demand products made specifically for you).

These rights apply in addition to any other rights you may have under applicable law.

 

Returns & Cancellations (EU Customers)

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving any reason.

To request a return or cancellation: Log in to your customer account and open the relevant order to submit your request. (Replace # with your customer accounts URL)

Return timeframe: Once you've notified us of your decision to return, you must send the items back within 14 days.

Refund timeframe: We will process your refund within 14 days of receiving the returned items. Refunds will be issued to your original payment method.

Please note: Return shipping costs may apply. Items must be returned in their original condition.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nikita.windwaai@gmail.com.